Messaging program

This page describes PRIZM AI Customer Care Messaging — the text program PRIZM AI may use to reach a person who asked us to. It is a legal draft. It will be reviewed by counsel. It is published so a reviewer can verify how the program is meant to work.

PRIZM AI (PrizmAI.io) sends these messages. Questions about a text go to support@prizmai.io. Messages come from PRIZM-owned numbers used for customer care, including the PRIZM voice line when text is enabled on that line.

We text only people who opted in. That is a person who checked the optional SMS box on Contact or Get Started, or who asked PRIZM by voice or email to text them. We do not text purchased lists.

The use case is customer care. We send callbacks, account and setup help, support replies, and service notices about that person's request. We do not send promotional marketing to purchased lists. We do not send third-party marketing.

Consent is voluntary. You can use this website, request information, or join the waitlist without agreeing to texts. SMS consent is not required to use the service, create an account, or complete a request.

To opt in, check the optional box on Contact or Get Started and give a mobile number, or make an express request by phone or email. Each method is for PRIZM AI only.

To opt out, reply STOP. Reply HELP for help. Or email support@prizmai.io.

Frequency varies with the conversation. Typically a few messages around a support or setup event — not a daily blast. Message and data rates may apply.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Read Privacy and Terms for the rest of how we handle information and this site.

Major US carriers are supported. PRIZM is not liable for delayed or undelivered messages.